May also face some life pressures, so the pressure faced by customer service is particularly large. The industry average turnover rate of customer service is also very high. Due to long-term stress, customer service personnel have some negative things physically and psychologically. Didi promotes mindfulness in customer service, allowing everyone to meditate, be aware of their emotions, scan their bodies, and get along well with their bad emotions, just be aware of it without judging.
It has a good decompression effect in the crowd. Since the customer service has such a good effect of mindfulness, why are there so many passengers and drivers complaining? We noticed a very interesting psychological phenomenon: we see that many mild-mannered academics are likely to swear when they drive. Why? We were bumped when we were special database walking, and the reaction was not very big, because the safety pressure was not that big. When I am driving, I am exercising. If someone pushes against me, there may be a safety accident. My awareness of safety pressure is very strong,
I feel violated, and my emotions will react to release it. The driver and passengers stay in the car for a long time, and the sensitivity of the sense of safety in a closed environment is amplified, and he will often feel emotional. At the same time, he may also carry emotions in his life, such as children going to school, parents seeing a doctor, etc. Therefore, mindfulness can solve part of the stress of customer service, but it cannot solve the emotions of the people who call and complain. Some are drivers and some are passengers, and their emotions cannot be resolved.